Tube Delays: Victoria Line

Tube mapPassengers are the main cause of delays on the Victoria Line. Members of the public were behind 35% of the time lost to disruption on the line in 2014/15. That’s double the rate for any other line.

Delays caused by what TfL calls “customers and public action” include commuters taking ill, items dropped on the track and people jumping in front of trains. Documents published by TfL reveal that more than 20 people a year kill themselves on the Underground.

Transport for London measures delays in what it calls Lost Customer Hours (LCH). These are calculated by multiplying the delays in minutes by the number of passengers. TfL records all delays over 2 minutes. It uses the financial year from April to March and splits the year in 13 equal periods for performance measurement.

Data in the London Underground Performance Almanac for the last full year shows there was an average of 129,010 Lost Customer Hours per period on the Victoria Line. This makes it one of the better performers.

LCH Victoria

The Victoria Line was the first to introduce automated operations where the train is controlled by computer overseen by a driver. These types of automated systems are also in use on the Central and Jubilee lines but only on the Victoria Line do they feature as a significant cause of Lost Customer Hours. They were blamed for 13% of the delays last year on this line.

Source data

See also

Central Line leads the lost hours league table of your Tube delays

Strikes are a commuting disaster, but what delays your daily Tube journey?

Passenger data reveals busiest stations where Tube strike will hit hardest